Facility Operations Manager – Otherworld Philadelphia

REPORTS TO: Assistant General Manager, Otherworld Philadelphia

OVERVIEW:

We are seeking an experienced, organized, and enthusiastic full-time candidate eager to join our organization as a Facility Operations Manager. You will play a key role on the leadership team of a facility within our nationwide portfolio of entertainment assets that includes Immersive Interactive Experiences, Haunted Attractions, Halloween Festivals, Escape Rooms, and Axe Throwing. We are looking for someone with a passion for operating cutting-edge experiences for guests as well as strong supervisory experience in the entertainment and attractions industry. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our staff develop while ensuring Otherworld Philadelphia and Thirteenth Floor Entertainment Group achieve their financial and staffing goals.

The Facility Operations Manager ensures that day-to-day business runs smoothly, with a particular focus on general facility management including facility maintenance, safety, and compliance while apart of manager-on-duty program of opening, mid and closing shifts.

RESPONSIBILITIES:

• The Facility Operations Manager provides their team with clear expectations, thorough training, and results-oriented coaching. They support the staff, giving them what they need to proudly represent Otherworld and help achieve our daily goals.
• Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
• Develop and maintain relationships with vendors.
• Lead the Operations department to ensure systems, infrastructure and building is in optimal condition.
• Monitor the safety and cleanliness of interior and exterior areas such as parking lot, office spaces, etc.
• Help wherever and whenever necessary. Operations management is just one part of Otherworld. Each part works together, helping however is necessary to make Otherworld as successful as possible. We do this because we care about our community, believe in what we’re doing, and enjoy making incredible experiences for our guests.

STAFF MANAGEMENT:

• Recruit, hire, and train a team of security staff, and clean team.
• Assist the General Manager and Assistant General Manager with training of Operations staff
• Ensure staff understand job responsibilities and procedures.
• Ensure that payroll is submitted on an assigned payroll schedule.
• Schedule teams for both day-to-day business and special events
• Coach staff and provide positive and critical feedback on a regular basis to elevate the overall efficiency and performance of the operations team.

OPERATIONS

• Day to day – ensure all systems and infrastructure are in good working condition, clean, and present a professional image.
• Learn, practice, and adhere to all safety, quality, and department-specific policies as well as SOP and prepare and maintain records as required
• Supplies – ensure all necessary supplies are stocked.
• Ensure company procedures are carried out for opening and closing the facility.
• Complete all internal paperwork on a timely and quality basis.

DESIRED QUALIFICATIONS:

• 3 years of leadership experience working in an interactive exhibit, theme park, live event, museum, restaurant, haunted house, or gallery environment.
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
• Strong operational experience
• Excellent organization skills, manages time well, correctly prioritizes, and is flexible.
• Ability and willingness to work flexible hours including weekends, holidays, and late nights.
• A positive, can-do attitude required.
• Accountable with openness to both lead and support as needed.
• Must be able to support the development of a healthy internal culture that retains key employees and encourages their professional development.
• Must pass company background screen and reference check.
• Must have reliable transportation.
• Ability to adapt to a fast-paced work environment.

Benefits

Competitive Salary
Health Coverage
Professional development opportunities
Staff discounts

All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Thirteenth Floor Entertainment Group participates in E-Verify as required by law.

Job Type: Full-time

Salary: $70,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

Day shift
Evening shift
Monday to Friday
Weekend availability

Ability to commute/relocate:

Philadelphia, PA 19114: Reliably commute or planning to relocate before starting work (Required)

Experience:

Management: 3 years (Required)
Work Location: In person